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• Dust the unit regularly. Wipe the unit with a soft, damp cloth. Do not use detergents and avoid excess moisture. • The Clarity W1000 is an electrical device. Avoid electric shock by keeping the phone away from water. (i.e.: bathroom, kitchen sink, etc.) 19 TROUBLESHOOTING GUIDE . Phone Will Not Operate Disconnect any other equipment that may be attached to the phone. Check your phone cords and connections. Try a different line cord and/or handset cord to determine if the problem is with one of the cords. If problem lies in the cord simply replace the defective cord. Try plugging the phone into a different phone jack. . Dialing Problems • Can’t Dial Out Make sure that TONE/PULSE switch is set correctly. Phone should be set to TONE if you have touch tone service from your phone company. Phone should be set to PULSE if operating with rotary dial service. • Phone Doesn’t Dial Out On First Attempt Your phone may be at the end of a long line of phones, due to the way the phone company installed the wiring in your neighborhood. In this case, your phone may not get enough power from the phone line. Try waiting 3-5 seconds after lifting 20 the handset before dialing the number. Wait for the sound level indicator to light solid before dialing. . Programming Problems • Can’t Store Numbers Into Memory Your new Clarity phone must charge for two (2) hours before you can program any numbers into it. • Loss Of Numbers Programmed Into Memory Your Clarity phone will maintain its memory for up to 12 hours during a power loss. If you unplug the phone from the telephone line for long periods or lose your phone service for an extended period of time you will need to reprogram the phone. . Programming Personal Access Codes • Difficulty Programming Account Numbers Your TONE/PULSE selector must be switched to the TONE mode to enter account numbers. This is because most CLARITY W1000 ENGLISH TROUBLESHOOTING GUIDE interactive phone systems require TOUCH TONE to operate. If your phone service is rotary service, you must have the switch set to PULSE to dial a number. Once you are connected move the switch to TONE and enter your responses using TOUCH TONE mode. When your call is complete move the switch back to PULSE so you are ready to make your next call. . Static On Line • Interference From Household Appliances Your Clarity phone may be located near a touch lamp, microwave or refrigerator which may cause interference. Relocating your phone to another area may eliminate the problem. A cordless phone on your phone line may also cause static. Try disconnecting your cordless phone for several days. This may eliminate the problem. Disconnect any extra devices which may be attached to the phone. Extra devices may include cord detangler’s, caller ID units, and answering machines. • Interference From Malfunctioning, Frayed Or Poorly Connected Telephone Cords Check your phone cords and connections. Try interchanging cords with another phone to see if the problem is eliminated. Replace any defective equipment. . Feedback Problems • Feedback Occurs When Handset Is Set Down Avoid setting receiver on a hard surface or attach a foam receiver pad to earpiece of phone. You can also lay the receiver on its side. This will eliminate feedback also. . Transmission Problems • The Person On The Other End Cannot Hear You Too many phones or phone devices on the line may effect your phone’s transmission. As a guideline, more than five (5) phones or phone devices may overload the phone line. Disconnect one (1) or two (2) of the devices to see if that eliminates the problem. If not, contact your local phone company for load guidelines. 21 TROUBLESHOOTING GUIDE You may not be speaking directly into the transmitter. Always speak directly into the mouthpiece in your normal tone of voice. . Compatibility • Clarity Phones Are Compatible With Digital PBX Systems If a standard, single line phone works, your clarity phone should also work. • Clarity Phones Are Not Compatible With Key Systems Or AT&T PBX Systems These units have a large electronic box controlling many phones as one unit. These types of units may be found in office buildings and some retirement homes, nursing homes and condos. . Ringer Volume Problem • Unable To Hear Phone Ringer Make sure the ringer volume is not set to OFF. Slide the volume adjustment switch to the large dot and the pitch adjustment switch to the small dot. This will cause the ringer to sound at its loudest and lowest 22 frequency. Typically, low frequencies are easier for people with hearing loss to detect. Consider purchasing a variable pitch auxiliary ringer such as the Clarity WR 100. These devices are exceptionally loud and can be plugged into any phone outlet in your home. . Interference Problems • User Hears Radio Or CB Transmissions Over The Phone Contact your local phone company to have your telephone line checked. A Radio Frequency Interference (RFI) filter may be put on the line to minimize this problem. If you have any t...