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¦ The handset is off the phone for a long time (for instance, overnight). It may take a few minutes for your headset to return from the power-saving mode to the active mode when calls first come in, so your telephone may not ring until the headset has returned to active mode, and you may miss a call. If you plan to not use the headset for a long time (for instance, overnight), 3Com recommends that you set the mute and headset buttons on the amplifier to Off and hang up the handset on your telephone. When you are ready to receive calls again, set up the headset for receiving calls: Pick up the handset on your telephone and lay it down on your desk. Put on the headset. On the amplifier, set headset button to On. 7 7 GETTING MORE FROM YOUR TELEPHONE SYSTEM This chapter covers these topics: ¦ Listening to Your Messages in Your E-mail or Browser ¦ Account (Billing) Codes ¦ Caller ID ¦ Call Pickup ¦ Hunt Groups and Calling Groups ¦ Call Park ¦ Paging ¦ Dialing a Call to a Remote Office ¦ Bridged Extensions ¦ Delayed Ringing ¦ Pulse Dialing ¦ Additional Applications Several of the features described in this chapter include having a telephone line appear on more than one NBX® Business Telephone. For any of these features, if one person is using a telephone line, no one else can listen in on that same line from a different telephone. If your system uses a third-party messaging application, use the documentation for your messaging application instead of the instructions in this chapter. For help on accessing NBX features from an analog telephone, see the NBX Feature Codes Guide in the NBX NetSet™ utility. For how to set up your NBX NetSet password the first time, see Chapter 1. 66 CHAPTER 7: GETTING MORE FROM YOUR TELEPHONE SYSTEM Listening to Your Messages in Your E-mail or Browser You can listen to your voice mail from any computer that allows you to access your e-mail. Your e-mail software application must be IMAP-4 compliant, for instance, Microsoft Outlook. If you configure your first off-site notification method to send you an e-mail message when you have voice messages, the NBX system sends each voice mail message as an attachment to an e-mail message. Voice mail messages are attached as sound files, so your computer must have a sound card and either speakers or headphones. When you delete the e-mail message that has the voice message attached, you are not deleting the voice message on the NBX system. To delete voice messages, you must access your voice mailbox. See your administrator for assistance with this feature. See also “Off-Site Notification” in Chapter 6 for details of off-site notification behavior. Account (Billing) Codes The Account Codes feature allows your administrator to track calls that are associated with an individual client or account. When you answer your telephone or when you dial a call, you dial a numeric account code that allows the NBX system to track time spent on the telephone with a client, perhaps to be associated with a billable account. To activate the Account Codes feature at any time before or during a call: 1 Press the Feature button and 888. 2 Dial the account code assigned by your administrator, and press the # key. Caller ID Your administrator can set up your NBX system to allow for Internal and External Caller ID and can configure the system so that you can block your identity (telephone number) from the person whom you are calling. Internal and External By default, the NBX system shows the extension and name of an internal Caller ID caller on the display panel of your NBX telephone. External Caller ID gives the number and name for external incoming calls if your organization subscribes to the service from your local telephone company unless the caller has blocked the information from being sent to the NBX system. Availability and service charges for External Caller ID vary by location. Calling Line Identity Restriction (CLIR) 1 2 1 2 1 2 3 4 Caller ID 67 On NBX systems that are configured using T1 lines configured as D1, you may need to or choose to prevent the NBX system from transmitting your Caller ID information to outside parties when you dial a call. This feature is called Calling Line Identity Restriction, or CLIR. You can restrict calls: ¦ For all external (outbound) calls that you dial, or ¦ For only the next external (outbound) call that you dial. Your administrator can configure your system so that CLIR is always active, in which case you cannot change the CLIR settings on your telephone to override this option. CLIR for All External Calls To enable CLIR-All for all calls from your telephone: Pick up the handset, and press the Feature button and 889. The display panel on an NBX Telephone shows CLIR-ALL OFF. Dial the number that you want to call. The NBX system does not send caller ID information on this call or any future calls until you disable this feature. To disable CLIR-All: Pick up the handset. Press the Feature button and 889 again. CLIR-ALL ON appears ...