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LAN or Internet Port Lights Not On If either the LAN or Internet lights do not light when the Ethernet connection is made, check the following: • Make sure that the Ethernet cable connections are secure at the router and at the computer. • Make sure that power is turned on to the connected computer. • Be sure you are using Ethernet cables like the cable that was supplied with the router. Troubleshooting Logging In to the Router If you are unable to log in to the router, check the following: • If you are using an Ethernet-connected computer, check the Ethernet connection between the computer and the router as described in the previous section. • Make sure you are using the correct login information. The factory default login name is admin and the password is password. Make sure that CAPS LOCK is off when entering this information. • Your computer’s address should be in the range of 192.168.1.2 to 192.168.1.51. Refer to your computer’s documentation for help with finding your computer’s IP address. Note: If your computer’s IP address is 169.254.x.x, verify that you have a good connection from the computer to the router, then restart your computer. Troubleshooting v1.0, 2006-03-17 Router Setup Manual • Make sure your browser has Java, JavaScript, or ActiveX enabled. If you are using Internet Explorer, click Refresh to be sure the Java applet is loaded. Try quitting the browser and launching it again. Troubleshooting the Internet Service Connection If your router is unable to access the Internet, check that the Internet connection is working, and then check that the router can get an Internet address. Internet Connection First verify that your cable or ADSL modem has a successful connection. The cable or ADSL modem status lights indicate if the modem connection is successful or not. Check your modem documentation or call your Internet service provider for help with verifying that the modem has a successful connection. Router Internet Light is Green or Blinking Green If your Internet light is green or blinking green, then you have a good Internet connection, and your wiring is correct. Router Internet Light Blinking Amber If your Internet light is blinking amber, then your router is attempting to make an Internet connection with the service provider. The LED should turn green within several minutes. If it does not, check the Internet connection on the modem as described above. Router Internet Light Off If the Internet light is off, verify that the Ethernet cable is securely connected between the cable or ADSL modem, and that both the modem and router are turned on. Obtaining an Internet IP Address If your router is unable to access the internet, and your Internet light is amber or blinking amber, check the router to see if it is able to get an Internet IP address from your service provider. Unless you have a static IP address, your router automatically requests an IP address from your service provider. Troubleshooting v1.0, 2006-03-17 Router Setup Manual To check the Internet IP address from the browser interface: 1. Log in to the router. 2. Use the Router Status link under the Maintenance heading to check that an IP address is shown for the Internet Port. If 0.0.0.0 is shown, your router has not obtained an IP address from your service provider. If your router is unable to obtain an IP address from the your service provider, the problem may be one of the following: • Your service provider may require a login. Ask your service provider whether they require PPP over Ethernet (PPPoE) login. • You may have incorrectly set the Service Name, User Name and Password. See “Troubleshooting PPPoE”, below. • Your service provider may check for your computer's host name. Assign the computer Host Name of your ISP account to the router in the browser-based Basic Settings menu. • Your service provider only allows one Ethernet MAC address to connect to Internet, and may check for your computer’s MAC address. In this case, inform your service provider that you have bought a new network device, and ask them to use the router’s MAC address. OR Configure your router to spoof your computer’s MAC address. This can be done in the Basic Settings menu. Refer to the online help in the router main menu. Troubleshooting PPPoE Troubleshoot a PPPoE connection in this way: 1. Log in to the router. 2. Under the Maintenance heading, select the Router Status link. 3. Click the Connection Status button. 4. If all of the steps indicate “OK” then your PPPoE connection is up and working. 5. If any of the steps indicates “Failed”, you can attempt to reconnect by clicking “Connect”. The router will continue to attempt to connect indefinitely. Troubleshooting v1.0, 2006-03-17 Router Setup Manual If you cannot connect after several minutes, you may be using an incorrect Service Name, User Name or Password. There also may be a provisioning problem with your ISP. Note: Unless you connect manually, the router will not authenticate using PPPoE until data is...