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SD card not working FAT16, FAT32 file system supported Check SD card file system via card reader, or format SD card using the phone. The screen does not turn on when I receive a call. Proximity sensor problem If you use any protection tape or case, check to see if it has covered the area around the proximity sensor. Make sure that the area around the proximity sensor is clean. No sound Vibration mode Check the settings status of the sound menu to make sure you are not in vibrate or silent mode. Hang up or freeze Intermittent software problem Remove and re-insert battery. Turn on the phone. Try to do a software update service via the website. FAQ 96 FAQ Please check to see if any problems you have encountered with your phone are described in this section before taking the phone in for service or calling a service representative. Category Sub- Category Question Answer BT Bluetooth Devices What are the functions available via Bluetooth? You can connect Bluetooth audio device such as Stereo/Mono headset, Car Kit and share pictures, videos, contacts, etc via Gallery/Contacts menu. Also when FTP server is connected to a compatible device, you can share contents stored in the storage media (internal memory or SD card). BT Bluetooth Headset If my Bluetooth headset is connected, can I listen to my music through my 3.5mm wired headphones? When a Bluetooth headset is connected, all system sounds are played over the headset. As a result, you will not be able to listen to music through your wired headphones. Data Contacts Backup How can I back up Contacts? The Contacts data can be synchronised between your phone and Gmail™. FAQ 97 Category Sub- Category Question Answer Data Synchronisation Is it possible to set up one-way sync with Gmail? Only two-way synchronisation is available. Data Synchronisation Is it possible to synchronise all the Email folders? The Inbox is automatically synchronised. You can view other folders by pressing the Menu Key and touch Folders to choose a folder. Google™ Service Gmail Log-In Do I have to log into Gmail whenever I want to access Gmail? Once you log into Gmail, you don’t need to log in Gmail again. Google Service Google Account Is it possible to filter emails? No, email filtering is not supported via the phone. Phone Function YouTube™ Is it possible to play YouTube videos? Yes, YouTube videos are supported but may have to be viewed through the YouTube application (and not the browser). Phone Function Email What happens when I execute another application while writing an email? Your email will automatically be saved as a draft. Phone Function Ringtone Is there a file size limitation for when I want to use a .MP3 file as a ringtone? There is no file size limitation. Category Sub- Category Question Answer Phone Function Message Time My phone does not display the time of receipt for messages older than 24 hrs. How can I change this? You will only be able to see the times for messages received the same day. Phone Function microSD Card What is the maximum supported size for a memory card? 32 GB memory cards are compatible. Phone Function Navigation Is it possible to install another navigation application on my phone? Any application that is available on Android Market™ and is compatible with the hardware can be installed and used. Phone Function Synchronisation Is it possible to synchronise my contacts from all my email accounts? Only Gmail and MS Exchange server(Company Email Server) contacts can be synchronised. Phone Function Wait and Pause Is it possible to save a contact with Wait and Pause in the numbers? If you transferred a contact with the W & P functions saved into the number, you will not be able to use those features. You will need to re-save each number. How to save with Wait and Pause: 1. From the Home screen, press the Phone icon . 2. Dial the number, then press the Menu Key . 3. Touch Add 2-sec pause or Add wait. Category Sub- Category Question Answer Phone Function Security What are the phone’s security functions? You are able to set the phone to require the entry of an Unlock Pattern before the phone can be accessed or used. Phone Function Unlock Pattern How do I create the Unlock Pattern? 1. From the Home screen, press the Menu Key . 2. Touch Settings > Location & security. 3. Touch Set up screen lock > Pattern. The first time you do this, a short tutorial about creating an Unlock Pattern appears. 4. Set up by drawing your pattern once, then again for confirmation. Precautions to take when using pattern lock. It is very important to remember the unlock pattern you set. You will not be able to access your phone if you use an incorrect pattern 5 times. You have 5 opportunities to enter your unlock pattern, PIN or password. If you have used all 5 opportunities, you can try again after 30 seconds. FAQ 100 Category Sub- Category Question Answer Phone Function Unlock Pattern What should I do if I forgot the Unlock Pattern and I didn’t create the Google account on the phone? If yo...
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