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Check the Settings menu and turn the function off. Message Possible causes Possible corrective measures Impossible to receive / send SMS & photos Memory full Delete some messages from your phone. Files do not open Unsupported file format Check the supported file. The screen does not turn on when I receive a call. Proximity sensor problem If you use a protection tape or case, make sure it has not covered the area around the proximity sensor. Make sure that the area around the proximity sensor is clean. No sound Vibration mode Check the settings status in the sound menu to make sure you are not in vibration or silent mode. Hangs up or freezes Intermittent software problem Try to perform a software update via the website. Troubleshooting FAQ Please check to see if any problems you have encountered with your phone are described in this section before taking the phone for service or calling a service representative. Category Sub-Category Question Answer BT Bluetooth Devices What are the functions available via Bluetooth? You can connect a Bluetooth audio device such as a Stereo/Mono headset or Car Kit to share pictures, videos, contacts, etc. via Gallery/ Contacts menu. Also, when the FTP server is connected to a compatible device, you can share content stored on the storage media. BT Bluetooth Headset If my Bluetooth headset is connected, can I listen to my music through my 3.5 mm wired headphones? When a Bluetooth headset is connected, all system sounds are played over the headset. As a result, you will not be able to listen to music through your wired headphones. Data Contacts Backup How can I backup Contacts? The Contacts data can be synchronized between your phone and Gmail™. Data Synchronization Is it possible to set up one-way sync with Gmail? Only two-way synchronization is available. Data Synchronization Is it possible to synchronize all the email folders? The Inbox is automatically synchronized. You can view other folders by touching the Menu key and touching Folders to choose a folder. Category Sub-Category Question Answer Google™ Service Gmail Log-In Do I have to log into Gmail whenever I want to access Gmail? Once you have logged into Gmail, not need to log into Gmail again. Google™ Service Google Account Is it possible to filter emails? No, email filtering is not supported via the phone. Phone Function Email What happens when I execute another application while writing an email? Your email will automatically be saved as a draft. Phone Function Ringtone Is there a file size limitation for when I want to use an .MP3 file as a ring tone? There is no file size limitation. Phone Function Message Time My phone does not display the time of receipt for messages older than 24 hrs. How can I change this? You will only be able to see the times for messages received the same day. Phone Function microSD Card What is the maximum supported size for a memory card? 32 GB memory cards are compatible. FAQ Category Sub-Category Question Answer Phone Function Navigation Is it possible to install another navigation application on my phone? Any application that is available at Play Store™ and is compatible with the hardware can be installed and used. Phone Function Synchronisation Is it possible to synchronize my contacts from all my email accounts? Only Gmail and MS Exchange server (company email server) contacts can be synchronized. Phone Function Wait and Pause Is it possible to save a contact with Wait and Pause in the numbers? If you transferred a contact with the W & P functions saved into the number, you will not be able to use those features. You will need to re-save each number. How to save with Wait and Pause: 1. From the Home screen, touch . 2. Dial the number, then touch the Menu key . 3. Touch Add 2-sec pause or Add wait. Phone Function Security What are the phone’s security functions? You are able to set the phone to require that an Unlock Pattern be entered before the phone can be accessed or used. Category Sub-Category Question Answer Phone Function Unlock Pattern How do I create the Unlock Pattern? 1. From the Home screen, touch the Menu key . 2. Touch Lock screen settings. 3. Touch Select screen lock > Pattern. The first time you do this, a short tutorial about creating an Unlock Pattern will appear. 4. Set up by drawing your pattern once, and once again for confirmation. Precautions to take when using the pattern lock. It is very important to remember the unlock pattern you set. You will not be able to access your phone if you use an incorrect pattern five times. You have five chances to enter your unlock pattern, PIN or password. If you have used all 5 opportunities, you can try again after 30 seconds. (Or, if you preset the backup PIN, you can use the backup PIN code to unlock the pattern) FAQ Category Sub-Category Question Answer Phone Function Unlock Pattern What should I do if I forget the unlock pattern and I didn’t create my Google account on the phone? If you have forgotten your pattern: If you...
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