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! Never use second-hand hoses. Troubleshooting Your Washer-dryer could fail to work. Before contacting the Technical Assistance Centre (see “Assistance”), make sure that the problem cannot be not solved easily using the following list. Problem: The machine does not switch on. The wash cycle does not start. The machine does not dry. The clothes are too hot when the drying cycle is finished. The machine does not fill with water or ‘H2o’ is shown in the display window. The machine continuously fills with water and continually drains away or Water left in the drum or Stuck on wash. The machine does not drain or spin (error lights flashing). The wash programme takes too long. The Display sticks at one ‘time to end’ for more than 1 Minute or the Display changes the estimated ‘Time to End’ during the programme. The machine vibrates a lot during the spin cycle. Possible causes / Solutions: • The appliance is not plugged into the socket fully, or not enough to make contact. • There is no power to the socket, or the fuse has blown in the mains plug. • The door is not closed properly. • The ON/OFF button has not been pressed. • The START/PAUSE button has not been pressed. • The water tap has not been turned on to allow water to flow into the machine. • A delayed start has been set. • Check the 2 sections above. • The ‘DRY’ button has been pressed to exclude drying. • A cooling-down period is always added to the end of each drying cycle. If the clothes appear too hot to handle leave the door open to allow to cool further before removing from the machine. • The water inlet hose is kinked. • The water inlet hose is not connected to the water supply. • The water pressure is too low. • The water tap has not been turned on to allow water to flow into the machine. • There is no water supply to the house. • The inlet valve filter is blocked. • The START/PAUSE button has not been pressed. • The top of the drain hose is too low - It must be fitted at a height between 65 and 100 cm from the floor (see “Installation”). • The drain hose is connected incorrectly to the sink trap allowing water to run into the machine, the drain hose must be positioned higher than the bottom of the sink to prevent water flowing down the drain hose. • The end of the drain hose has been pushed too far down the standpipe, the ‘U’ bracket should be fitted 100 mm from the end of the drain hose. • The Pump filter is blocked. • The drain hose is kinked (see “Installation”). • New Installation -The blanking cap or spigot has not been removed if connected under a sink. • The drain hose or sink trap is blocked. • Programme times will vary due to water pressure, the incoming water temperature and if the wash load goes out of balance. This will increase the programme times accordingly (see ‘ The machine wont spin properly’ below) -(Most Common Cause!). • The display time is for guidance only -it is not a precise time to finish and may vary. • The feet have not been adjusted, enabling the machine to rock. • New Installation -Either the Transit Bolts including the plastic spacers, or the Polystyrene Packaging have not been removed when installing the machine. • The machine is trapped between cabinets and/or walls. • The load is in a slight out of balance condition and machine is spinning, but at a lower speed. The machine is noisy. The machine wont spin properly. The machine leaks from the dispenser. The machine leaks (other than dispenser). The option lights and the START/ PAUSE indicator light flash while one of the wash cycle progress and DOOR LOCKED lights are lit in a fixed manner. The machine smells. The machine door cannot be opened. Door Seal damaged at the bottom. The water level is too low when the machine is washing. There is too much foam. After completing the programme, or before starting a programme, the machine has turned itself off (no lights). General. • There will always be some motor, pump and drum noise during spin. • Out of Balance detected when attempting to go into a spin cycle - If this happens the machine will continue to try to repeat the distribution of the load required before the machine will go into higher spin speeds - This will increase the programme time accordingly. This is a safety feature to prevent damage. Out of Balance can be caused by washing a single heavy item (eg duvet, quilt, etc). - Try the programme again using a different load. • The dispenser drawer is blocked with detergent and requires cleaning. • The water pressure is too high and requires turning down - turn down the tap on the water supply pipe slightly and try again. • The machine is tilting forwards - It must be level when in its final position. • The fill hose is loose, check both the cabinet and tap ends. • The fill hose is tight but still leaks, if so replace the rubber washers, or the fill hose is missing the rubber washer. • The drain hose is not fixed in properly. • Switch off the machine and unplug it, wait for approximately 1 minute and then switch ba...