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• Disconnect the washer dryer from the power supply. • Turn off the tap. • Call the after-sales service > page 22. Fault code Description of the problem The door is not properly closed. Close the door. The water control system has been activated. Disconnect the appliance from the mains, turn off the tap and advise the after-sales service. The washing water is not entering the appliance. See the fault Water is not flowing in. The water is not drained. See the fault Water is not drained. Maximum or minimum drying load not taken into account. HI/End or LO/End flash alternately in the display. See information for the "Drying result not satisfactory" fault. Other fault codes are only for use by the after-sales service. Make a note of the fault code to inform the after-sales service. Fault Possible cause Remedial action Programme does not start. The Start/Pause button has not been pressed. Press the Start/Pause button. A delayed start time has been selected. Washer dryer starts on completion of the delay period. If required, change the remaining time > page 13. Power failure. The delayed start time that was selected has been cleared. Reselect the delayed start time or start the programme immediately. Press the Start/Pause button. The door is not properly closed. Close the door. Plug not inserted properly into socket. Insert plug correctly. The maximum spin speed cannot be set. The maximum spin speed depends on the programme selected. Change programme as required. The water is not drained. Drain hose is twisted. Fit the drain hose correctly. Detergent pump is blocked. Clean the drain pump > page 18. Detergent residues in the detergent drawer. Damp or lumpy detergent. Clean and dry the detergent drawer > page 17. Use the measuring aid for liquid detergent. Water is not flowing in. The mains plug is not correctly plugged in. Plug in the mains plug correctly. The door is not properly closed. Close the door. The tap is not turned on. Turn on the tap. The filter in the water supply hose is blocked. Clean the filter in the water supply hose > page 18. The water supply hose is pinched or kinked. Check the water inlet hose. Intense vibrations during spinning. The washer-dryer is not correctly levelled. Level the washer-dryer > page 25. The transport safety bolts have not been removed. Remove the transport safety bolts > page 24. Washer dryer fills with water and continuously drains it away. Drain hose fitted too low. Fit the drain hose correctly > page 27. No water can be seen in the drum. Not a fault. During certain programmes the water level is below the visible range. Water leaks from the bottom of the appliance. Supply hose screw connection is leaking. Tighten the screw connection. Drain hose is leaking. Have the drain hose replaced by the after-sales service. Foam escapes from detergent drawer. Too much detergent has been used. Only use detergent which is correct for textiles, and suitable for use in automatic washing machines. Make sure that you use the correct dosage. Several attempts to start spinning. Not a fault. The unbalanced load detection system attempts to redistribute an unbalanced load by starting to spin several times. Always wash large and small items together. Washing is not spun properly. Large items of laundry are not evenly distributed in the drum. The spin speed is automatically reduced for safety reasons. Always wash large and small items together. Washing results not satisfactory. Uncleaned areas worse than expected. Select a suitable programme, e.g. a programme with prewash. Pretreat stains if necessary. Too little or incorrect detergent used. Use the correct dosage of a suitable detergent, in accordance with the manufacturer's instructions. Maximum load exceeded. Select the correct load for the programme. Detergent residues on the washing. Some phosphate-free detergents contain water-insoluble residues which appear on washing as light specks. Rinse the laundry again or change to using liquid detergent. Brush the laundry after it has dried. Grey residues on the washing. Soiling caused by ointments, grease or oil. Wash the laundry using the maximum detergent dosage and the maximum permissible temperature – see the care label. Programme terminated unexpectedly. The Start/Pause button has been pressed accidentally. Press the button again to restart the programme. Spinning during drying No fault "Thermo spin", which is for energy-efficient drying, starts after a drying time of approx. 10 minutes. Drying result not satisfactory. The laundry clings to the sides of the drum after being spun. Loosen up the laundry by hand; start the drying programme > page 15. Closed tap Maximum load exceeded. Drying time selected too short. Turn on the tap. Reduce the load for the programme accordingly > page 28. Select the drying time according to the load and the type of fabric. Maximum or minimum load not taken into account > page 28 Once the programme has ended: adjust the load quantity, select a suitable drying pr...
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