Fluff and strands of fabric can gather on these items and block the drain pump. Therefore the drain pump should be cleaned at least once a year. 1 Warning! Switch off the washing machine and pull out the mains plug before cleaning the drain pump. 0 1. First carry out emergency emptying (see section "Carrying out emergency emptying“). 2. Place a towel on the floor in front of the cover of the drain pump. Surplus water may flow out. 3. Unscrew the drain pump cover anti- clockwise and pull it out. 4. Remove any foreign bodies from the pump housing. 5. Replace the cover. Insert the webs on the cover laterally into the guide slots and screw on the cover securely clockwise. 6. Close the emergency emptying hose and place it in the holder. 7. Close the flap. Operating Instructions What to do if... Trouble Shooting If the appliance is not working correctly, please carry out the following checks before contacting your local Service Force Centre. Important: If you call out an engineer to a fault listed below or to repair a fault caused by incorrect use or installation, a charge will be made even if the appliance is in guarantee. • If the fault code C1 oder C2 is shown in the multi-display, you may be able to remedy the fault yourself (see the Fault table below). After clearing the fault, press the START/PAUSE button. If the fault code is shown again, contact your local Service Force Centre. • For all other faults displayed in the multi-display, please contact your local AEG Service Force Centre, stating the fault code. Problem Possible Cause Remedy The mains plug is not in- Insert the mains plug. serted. The house fuse has blown. Replace the fuse. The washing machine The door is not closed prop- Close the door - there should does not work. erly. be an audible click. The START/PAUSE button Press and hold the START/ was not pressed for long PAUSE button until the pro- enough. gramme starts. The door cannot be closed. The child safety device is switched on. Release the child safety feature (see section "Child safety feature"). The water tap is closed. Open the water tap. Water is not entering. Fault code (1 appears. The filter in the socket of the inlet hose connection is blocked. Close the water tap. Disconnect the hose from the water tap, remove the filter and clean under running water. Water tap is blocked with Check the water tap and limescale or is faulty. have it repaired if necessary. Operating Instructions Problem Possible Cause Remedy The washing machine vibrates when operating or is noisy. Remove the transit packag- The transit packaging has not ing as described in the In- been removed. stallation and Connection instructions. Adjust the feet according to The machine is not level. the Installation and Connection instructions. There is very little washing in This does not affect the op the drum (for example, one eration of the machine. dressing gown). Water could not be fully drained out before spinning, because the drain hose is kinked or the water pump is blocked. Check the drain hose and remove any kink if necessary or clean the water pump and if necessary remove foreign bodies from the pump housing. It may be necessary to re- Excessive foaming during the main wash. Probably too much detergent has been used. duce the amount of detergent used. Follow the manufacturer's recommendations. Water leaks out of the washing machine. The screw connection on the Tighten the inlet hose screw inlet hose is leaking. connection. Check the drainage hose and The drainage hose is leaking. replace if necessary. The drain pump cover is not Close the cover correctly. correctly closed. Stop the programme and re- Washing is caught in the move the washing caught in door. the door. Restart the programme. Close the emergency emptying hose (see Section “Carry The emergency emptying out emergency emptying”). hose is not correctly closed Call your local Service Force or is leaking. Centre, if the emergency emptying hose is leaking. Operating Instructions Problem Possible Cause Remedy The drain pump runs Close the water tap, remove constantly, even when The Aqua Control anti-flood the mains plug and inform the machine is system has been activated. your local Service Force Censwitched off. tre. Fabric softener was The insert in the compart-Clean the detergent not rinsed in, the . ment for conditioners is not dispenser drawer and attach compartment is filled correctly attached or is the conditioner insert corwith water. blocked. rectly. The washing is heavily Probably too much washing creased. has been put in the drum. Pay attention to the maximum load quantity (see the Programme Tables). In the case of easy-care fabrics, select the EASY IRON programme. Washing is not spun thoroughly and water remains visible in the drum. Fault code (2 appears. The door cannot be opened when the washing machine is switched off. The drain hose is kinked. Remove the kink. Contact your local Service The maximum pump height Force Centre. For pumping (outlet heig...