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Channel tuning problems Ensure that the remote control is set to the correct device mode, see “Learning about the remote control” on page 42. The Auto Tuning feature may have erased the channel from memory. Add the channel to the channel memory, see “Storing channels in memory (optional)” on page 52. The Lock feature may have blocked the channel. Unblock the channel, see “Locking channels” on page 94. If you cannot tune digital channels, check the antenna configuration. If the problem persists, clear all channels from the channel list and reprogram channels into the memory, see “Storing channels in memory (optional)” on page 52. For additional information, see “TV stops responding to controls.” on page 147. If the problem persists, use the Reset Factory Defaults procedure, see “Reset Factory Defaults” on page 58. Troubleshooting Troubleshooting Closed caption problems Closed caption problems If the program or video you have selected is not closed captioned, no captions appear on the screen. If text is not available, a black rectangle may appear. If this happens, turn off the closed caption feature, see “Using closed captions” on page 78. A closed caption signal may not display correctly under the following circumstances: . The recording is dubbed . The signal reception is weak . The signal reception is non-standard For additional information, see “Using closed captions” on page 78. Rating blocking (V-Chip) problems Forgotten PIN code. When the PIN code screen appears, press the INFO button 4 times within approximately 5 seconds. The old PIN code is cleared, see “Forgotten PIN code” on page 87. The V-Chip feature is available for U.S. V-Chip systems only, see “Using parental controls (for USA region)” on page 88. No HDMI® CEC operation The HDMI® CEC feature is available for Toshiba HDMI® CEC compatible devices. Ensure that HDMI® cables with the ( ) Logo are used. When the connected HDMI® CEC device does not work correctly after you have changed device’s settings, turn off your TV and unplug the power cord, then plug it in and turn on again. If several devices are connected, the HDMI® CEC feature may not operate properly. Read the instruction manual provided with the connected HDMI® CEC device. HDMI® problems HDMI® cables. Ensure that HDMI® cables with the ( ) Logo are used, see “Connecting an HDMI® or DVI device to the HDMI® input” on page 31. Troubleshooting Troubleshooting Media Player problems Legacy HDMI® sources. Some legacy HDMI® sources may not work properly with the latest HDMI® TV products, due to new standard adoption. Media Player problems Incorrect functionality may occur when using a USB HUB connection. Photo files that were processed and edited using the computer’s application software may not be viewable. The TV may select one format automatically and play it when contents that support two or more formats are played. Confirm that the contents of the USB storage device are in formats that are supported by this TV, see “Using the Media Player” on page 99. Disc playback problems Playback does not start. No disc is loaded. The disc may be dirty. Clean the disc. The disc format is not supported, see “Disc playback” on page 119. No picture. The TV is not in DVD mode. No sound. The TV is in the special playback mode, see “Disc playback” on page 119. If an external speaker is connected, check its volume control. Picture distortion during fast reverse/forward playback. The picture will be distorted occasionally. This is normal. Playback features failure. The playback features such as stopping, searching, slow motion play, repeat play or programmed play, etc. are not applicable to all discs. Playback does not start when the title is selected. The disc may not be compliant with the “Parental” setting, see “Customizing disc playback” on page 141. Troubleshooting Troubleshooting light indicator The audio sound track and/or subtitle language cannot be changed. The disc has no multi-language option encoded on it, see “Sound track language/Audio channel/Subtitle” on page 131. No subtitle. The disc has no subtitle encoded on it. Subtitles are disabled. Press the SUB TITLE button, see “Viewing subtitles (DVD)” on page 131. Scene angle cannot be changed. The disc has no multi-angle scenes, see “Sound track language/Audio channel/Subtitle” on page 131. An “X” appears on the screen. The function is not applicable to the disc or to the current mode. light indicator The Power light on the front of the TV indicates the TV’s status, as described below. Power indicator The Power indicator glows green when the TV power is On. If the problem persists after trying the solutions Contact Toshiba at: Toshiba’s Support Web site: support.toshiba.com. For technical support, call the Toshiba Customer Support Center: Within the United States, at 800-631-3811 Outside the United States, at 949-583-3050 Appendix A Appendix A s NOTE . These models comply with the specifications listed below. . Designs and specifications are subject t...
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