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Note . Take special care not to touch the cutter when cleaning the PT-9500PC. . The print head is very hot during use and immediately after use. Do not clean the PT-9500PC immediately after printing labels. Troubleshooting Troubleshooting For PT-9500PC troubleshooting, refer to the following list of possible problems. Q & A Problem Cause Solution The interface cable is loose. Check that the interface cable is connected correctly, the tape cassette is installed correctly, and the tape compartment cover is closed. The PT-9500PC does not print. A printing error is received. The tape cassette is not installed correctly. The tape compartment cover is open. The USB interface cable is connected during a serial connection. While printing, striped tape appears. The tape cassette is empty. Install a new tape cassette, and then either press the feed/cut button or turn the PT-9500PC off and on. The power button does not light up or flash. The power supply cord is loose. Check that the power supply cord is connected correctly. If the power button still does not light up or flash, contact the retail outlet where the PT-9500PC was purchased or your local authorized service center. The printed label contains a blank horizontal line. The print head or head roller is dirty. Refer to “Label is not printed clearly” (> P.22) and clean the print head and head roller. A data transmission error appears on the personal computer. The wrong port is selected. For Windows, select the correct port from the “Print to the following port” list in the printer Properties dialog box. • For a USB connection, select “USB00n”. • For a serial connection, select COM1: if the PT-9500PC is connected to COM1 or COM2: if the PT-9500PC is connected to COM2. The baud rates for the personal computer and the PT-9500PC are not the same. Refer to “Setting the personal computer baud rate” (> P.17) and change the baud rate. Problem Cause Solution The baud rate cannot be set using the Change Baud Rate Wizard or the Brother PT-9500PC utilities. Error 99: the personal computer cannot detect the PT-9500PC. • Make sure that the PT-9500PC is turned on. • Make sure that the interface cable is connected correctly. • Make sure that the COM port where the PT-9500PC is connected is the same COM port selected in the Change Baud Rate Wizard. (Many personal computers have more than one COM port and COM2 may have been selected in error in the Change Baud Rate Wizard.) • Make sure that the USB interface cable is not connected to the PT9500PC during a serial connection. Error 1 or Error 5: the serial port of the personal computer cannot be used. When another serial connection device is using the same COM port, labels cannot be printed. Change the COM port for the serial connection device or connect the PT-9500PC to a COM port that is not being used. After the labels are cut, they are not ejected from the PT-9500PC correctly. The cutter blade is dirty. Refer to “Cleaning the cutter” (> P.24) and clean the cutter. Product specifications Product specifications PT-9500PC Item Specification Display LED lamps (green/red) Printing method Heat transfer laminated printing/thermal printing Print head 360 dpi/384 dot Printing Print resolution For TZ tape cassettes: 360 dpi Printing speed For TZ tape cassettes: Up to 3/4"/sec (20 mm/sec) Maximum printing width 27.1 mm Buttons Power button Feed/cut button Interface Serial (RS-232C) USB (USB 1.1 compliant) Power source AC 120 V 60 Hz (AC adapter) Power consumption Approx. 30 W (during printing) Measurements 4 1/2" (W) . 7 1/2" (D) . 5" (H) (116 (W) . 189.6 (D) . 127 (H) mm) Weight Approx. 2.6 lb (1.3 kg) Cutter Auto full cutter/auto “crack and peel” cutter * Auto “crack and peel” cutter is available only when using laminated tape. Index Index A AC adapter ............................................... 8, 12 AC adapter jack ........................................... 10 AV Labels..................................................... 13 B Baud rate ..................................................... 17 C CD-ROM ....................................................... 9 Cleaning tape ............................................... 24 Collection tray ......................................... 8, 15 Collection tray support ................................. 10 Connecting the PT-9500PC .......................... 12 Connecting to the power source................... 12 Contact Information ..................................... 30 Cover release button .............................. 10, 13 Cutter ........................................................... 24 E ERROR lamp ................................................ 10 F Feed/cut button ...................................... 10, 14 Front view .................................................... 10 G General precautions ....................................... 5 H Head roller................................................... 23 I Installing the collection tray ......................... 15 Installing...