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Warning! Use the power adapter that came with the SC101. Other adapters, such as laptop power adapters, may destroy the hard disks! Viewing and Accessing Drives............................................................................................3 Troubleshooting Tips.......................................................................................................3 Windows Disk Management Unallocated Partitions....................................................... 3 Cannot See Partition (Old Firmware Problem)....................................................................7 If a partition has never been seen on a particular computer............................................ 8 If a partition disappears — one that a particular computer could see before.................. 8 Cannot Create a Mirror........................................................................................................ 9 Prerequisites.....................................................................................................................9 Check LED Lights (URL Link)................................................................................. 10 Check Cables............................................................................................................. 10 Check the Drive Partition...........................................................................................10 Hardware............................................................................................................................11 LED Indicators...............................................................................................................11 D-Link or FritzBox Routers...........................................................................................11 LAN Connection............................................................................................................12 Defragmenting............................................................................................................... 12 Hard Disk Problems and Drive Errors...........................................................................13 SCM Software....................................................................................................................14 Right side of GUI screen is cut off................................................................................ 14 SCM Installation............................................................................................................ 14 Error Messages...................................................................................................................15 List of Error Messages...............................................................................................15 “No Central Storage Device was Found” in SmartWizard............................................16 SmartSync Pro Activation Error.................................................................................... 18 Error "Drive attachment failed" when Attach Partition Fails........................................ 19 About the SC101................................................................................................................20 System Requirements.....................................................................................................20 What operating systems cannot be used?...................................................................20 Heat and the SC101....................................................................................................... 20 Does vertical disk mounting affect disk life?............................................................ 20 SC101 and Heat Generation.......................................................................................20 How does heat affect the Storage Central performance?...........................................21 SC101 Performance....................................................................................................... 21 1 Self-certifying File System (SFS)..................................................................................22 New Technology File System (NTFS).......................................................................... 22 SAN and Network Attached Storage (NAS)................................................................. 22 SC101 Command Line Interface (CLI) for Advanced Users............................................ 23 Using CLI Commands................................................................................................... 23 Command: ut_full getpart..............................................................................................25 Fixing Corrupted Characters..........................................................................................25 Removing an Unusable Drive with ut.exe..................................................................... 28 Data recovery with SFSExtract.exe...........