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Dear Valued Customer,
Thank you for purchasing StorageWorks products from HP.
This product includes one year of 24-hour/7-day, 4-hour response hardware warranty support, one year of 24-hour/7-day phone-in
assistance, and one year of software update services. The HP StorageWorks DL380-WSS Initial Cluster (399269-B21) also includes
Install and Startup Services.
If you have purchased this software through an HP authorized reseller you must register with HP within 10 days of product receipt in
order to receive installation and startup, phone-in support and software update services.
For customers in North America:
Fax
Complete the customer information section below, including your HP Product Number, and fax this letter to:
(U. S.) 800-307-0361
(Canada) 800-268-1921
For questions, call 800-386-1115, select option 3
Canada call 1-800-268-1221
When contacting HP Support in North America (1-800-633-3600) please press #4 for Microsoft support to be routed to the
HP Microsoft Cluster Team. Once you reach a customer representative, be certain to identify your product by the HP
product number and the product name as listed below. Your product serial number will also be required.
For customers in other countries:
Provide your customer information to the HP Services Contract Administrator for your country. Contact information for your country
is available on the following website: http://www.hp.com/country/us/eng/contact_us.html. Under find hp, click on worldwide
sales and services and navigate to your country contact information.
Customer Information:
Software Purchased (please check all that apply):
399268-B21 HP StorageWorks DL380-WSS Clustered Gateway
399269-B21 HP StorageWorks DL380-WSS Initial Cluster
Company Name: Organization:
Shipping Address:
Mail stop/Attn To:
Street:
City:
State/Province:
Zip/Postal Code:
Country:
Contact/Designated 1st Caller Name:
Contact Phone:
Contact Email Address:
Product Purchase Date:
HP Order Number:
Product Serial Number:
To assist us in accurately capturing you product’s configuration, please include a copy of your Entitlement Certificate along with
your packing slip or invoice containing product and serial numbers.
You will receive a service agreement identifier (SAID) or system handle along with a phone number. At that time, your phone-in support
and software update service will be activated. Please retain this information in an accessible location so that your callers have access to
it when placing a service request. We look forward to working with you.
© 2005 Hewlett-Packard Development Company, L.P
September 2005
Product of Puerto Rico.
*403099-001*