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Parts Not Under Warranty Contact authorized dealers of this product. If they can’t supply original replacement part(s), call DESA Heating Products at 1-866-672-6040 for referral information. When calling DESA Heating Products, have ready • model number of your heater • the replacement part number Cleaning and Maintenance Continued Troubleshooting WARNING: Turn off appliance and let cool before servicing. Only a qualified service person should service and repair heater. OBSERVED PROBLEM REMEDY POSSIBLE CAUSE 1. Stove has overheated and safety devise has cause thermal switch to disconnect, home circuit breaker has opened or fuse has blown 1. Loose wiring 2. Flame motor defective 1. Bulb(s) are burnt out 2. Wiring is loose 1. Bulb is burnt out 2. Wiring is loose 1. Flame motor is defective 1. Low batteries 2. Unit switch and/or wall switch in ON position 1. Thermal switch has been tripped 2. Circuit breaker has been tripped or fuse has blown Stove turns off and will not turn on Flame is not moving Dim or poorly visible flame Ember is not glowing Flame sputters Remote control does not work Heater does not provide heat when turned on 1. Reset switch by turning main power switch off and waiting 5 minutes then turning it back on, reset home circuit breaker or replace fuse 1. Inspect wiring for loose connections 2. Call a qualified service technician to replace flame motor 1. Inspect bulbs and replace if necessary 2. Inspect wiring for loose connections and repair or replace if necessary 1. Replace bulb 2. Inspect wiring for loose connections and repair or replace if necessary 1. Call a qualified service technician to replace flame motor 1. Replace AA batteries in remote control 2. Turn off main power switch (see Figure 3, page 4) 1. Turn unit off and unplug unit for 5 minutes. Plug back in and turn unit on. If plug cannot be reached, follow directions for tripped circuit breaker 2. Turn off circuit breaker that supplies electricity to unit. Wait 5 minutes then flip circuit breaker back on or replace fuse Illustrated Parts Breakdown Models CGESBMRA AND VESBMRA 12131415616985101112743 PARTS LIST Models CGESBMRA AND VESBMRA This list contains replaceable parts used in your fireplace. When ordering parts, follow the instructions listed under Replacement Parts on page 8 of this manual. KEY NO. PART NO. DESCRIPTION QTY. 1 117708-01 Blower and Heater Assembly 1 2 119672-01 Control Board 1 3 117697-01 Flame Motor 1 4 117696-01 Flame Cylinder Assembly 1 5 117690-01 Log 1 6 117704-01 Rear Glass (Mirror) 1 7 119663-01 Front Door Assembly 1 8 119666-01 Heater Vent Front Panel 1 9 119665-01 Bottom Front Panel 1 10 117754-01 Light Bulb Sockets 2 11 117695-01 Bulb 3 12 117706-01 Legs 4 13 119669-01 Back Control Panel 1 14 119670-01 Back Louvered Panel 1 15 119671-01 Lower Back Panel 1 16 117705-01 Stove Top 1 PARTS AVAILABLE — NOT SHOWN 117732-01 Remote Control 1 111401-01 Batteries (AA) 2 Warranty Information KEEP THIS WARRANTY Model Serial No. Date Purchased Always ...
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