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The file extension is “.JPG.” • Refer to page 54 for the photo resolution. Do not modify the name of a video file recorded by the camcorder. For proper playback, the camcorder requires that files have their original folder and file names. Troubleshooting Before contacting a Samsung authorized service center, perform the following simple checks. They may save you the time and expense of an unnecessary call. WARNING INDICATORS AND MESSAGES Problems may occur because of the following reasons. Check the information and take corrective action. Battery Message Icon Informs that ... Action Low Battery -The battery is almost discharged. Replace with a charged battery or connect the AC power adaptor. • Check authenticity of the battery. -The battery cannot pass authenticity check. Check whether the battery is authentic. If not, change to an authentic Samsung battery. We recommend you use only genuine Samsung batteries in this camcorder. • • Storage media Message Icon Informs that ... Action Internal Memory Full There is not enough space to record in the internal memory. Delete unnecessary files in the internal memory. Back-up files to your PC or another storage media and delete files. Use a memory card. • • • Insert card There is no memory card inserted in the memory card slot. Insert a memory card.• Card Full There is not enough space to record on the memory card. Delete unnecessary files from the memory card. Back-up files to a PC or another storage media, and then delete unneeded files. Replace the memory card with another card that has enough free space. • • • Troubleshooting Message Icon Informs that ... The write protection tab on an SD or SDHC card has been set to lock. The memory card has a problem and the camcorder cannot recognize it. The memory card is not formatted in this camcorder. Action Release the write protection tab.• Replace the memory card with another card.• Format the memory card using this camcorder.• Card Locked Card Error Not Formatted Not Supported Format The memory card may have been formatted by another device and may still have existing images on it. Files cannot be played as the memory card format is not supported by the camcorder. Format the card using the camcorder or replace the card with a card formatted correctly. • • Not Supported Card The memory card is not supported in this camcorder. Replace the memory card with a recommended card.• Low Speed Card. Please record at a lower resolution. -The memory card is not fast enough to record at this resolution. Record video at a lower resolution and quality. Replace memory card with a faster card. • • Recording Message Icon Write Error - -Release the Smart Auto A problem has occurred while the camcorder was writing data to storage media. You cannot operate some functions manually when Smart Auto is activated. Informs that ... Action • Turn the camcorder's power off and on for data recovery. • If a file is not recovered, use the camcorder to format the storage media after backing up important files to a PC or another storage media. • Release the Smart Auto function. Troubleshooting Recording Message Icon Informs that ... The file was not created normally. The number of video files that can be stored is 9,999. Action Wait until data recovery is finished. Never turn off the power or eject the memory card during recording. • • Delete unnecessary files from the storage media. Back up files to your PC or another storage media and delete unneeded files. Change to another card which has enough free space. Set “File No.” to “Reset.” Format the storage media. • • • • • Recovering Data… Don’t power off and keep card inside. - - The number of video files is full. Cannot record video. The number of photo files is full. Cannot take a photo. -The number of photo files that can be stored is 9,999. Delete unnecessary files on the storage media. Back up files to your PC or another storage media and delete unneeded files. Change to another card which has enough free space. Set “File No.” to “Reset.” Format the storage media. • • • • • File number is full. Cannot record video. - - Folder and file number have reached the maximum number and you cannot record. Folder and file number have reached the maximum number and you cannot record. Lens cover is closed. Set “File No.” to “Reset” and format the storage media. Remember to back up important files before formatting. • File number is full. Cannot take a photo. Set “File No.” to “Reset” and format the storage media. Remember to back up important files before formatting. • Open the lens cover.•Check the lens cover. Troubleshooting Playback Message Icon Informs that ... Action Read Error - - A problem has occurred while the camcorder was reading data from the storage media. This file cannot be read. Use the camcorder to format the storage media after backing up important files to a PC or another storage device. • Use the camcorder to format the storage media after backing up important files to a PC or another stor...
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