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Quick User Manual
D. Return Procedure and Guidelines
SAMSUNG will not provide any warranty coverage unless claims are made in compliance
with the proper return procedure. For more information regarding warranty service and
customer support, You may contact an authorized SAMSUNG service center or refer to
www.SAMSUNG.com/SSD . For more information regarding the location of authorized
SAMSUNG service centers as well as access to the SAMSUNG automated customer service
directory, You may call +1-800-SAMSUNG. Callers outside the United States can reach
this service by dialing each region's authorized SAMSUNG service centers. If determined
necessary, You will be asked to provide Your name, address, phone number, email and
the Product serial number. You will then be issued a Return Material Authorization ("RMA")
number that must be included when returning the Product to SAMSUNG.
Products returned to SAMSUNG must be properly packaged in either its original packaging
or packaging that provides protection equivalent to the original packaging and then sent
to the address provided when receiving Your RMA Number. An unauthorized return, i.e. one
for which an RMA number has not been issued or improperly packaged, will be returned to
You at Your expense. Customer is responsible for the shipping charges to the service center
and SAMSUNG will cover the shipping cost when sending a replacement Product to the
customer if replacement is deemed to be necessary by SAMSUNG.
You are advised to ship any Products to SAMSUNG with the benefit of tracking information,
as SAMSUNG is not responsible for any damage or loss to the Product while in transit.
SAMSUNG also recommends that all data on the Product should be backed up before
being sent to SAMSUNG. In the case of replacements, ownership of the original Product
will be transferred to SAMSUNG and SAMSUNG will not return original Product to You. Data
recovery is not covered under this warranty and is not part of the repair or replacement
process. SAMSUNG is not liable for any data loss or corruption in any cases.
You hereby acknowledge and agree that each region may have regional specific warranty
implications that may change the terms and conditions of this Agreement in its specific
application to You.
y For detailed information, please contact to SAMSUNG or an authorized SAMSUNG
service center.
Area
Center
Contact Point
Remark
U.S.A
Email: support@totalts.com
End user
TTS
(New Jersey)
Phone: +1-201-935-0670~1
support only
Samsung Solid State Drive
12
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