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Norstar-PLUS Modular ICS 2.0 System Coordinator Guide Norstar and Meridian are trademarks of Northern Telecom © Copyright Northern Telecom 1998 1-800-4 NORTEL P0857846 Issue 02 Contents Contents Using this guide 1 Understanding programming 1 Before you start 2 What you’ll need to do programming 2 Using Buttons 3 Using the buttons under the display 5 The programming overlay 5 A map for working in programming 7 Starting and ending a session 10 Ending a session 10 Frequently used programming operations 13 Changing the time and date on the display 13 Adding or changing a system speed dial 15 Changing the name of a telephone 18 Changing the name of a line 20 Making changes to Call Forward No Answer 22 Making changes to Call Forward on Busy 24 Change the Do Not Disturb on Busy feature 25 What would you like to do next? 26 Answering calls 27 Answering an incoming call 27 Line buttons 27 Incoming line group buttons 27 What line indicators mean 28 Rings you may hear 28 Answering calls at a prime telephone 28 Using a central answering position (CAP) module 29 Customizing your CAP module 30 Monitoring telephones with the CAP module 30 Release button 30 Hearing aid compatibility 31 P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide ii / Contents ii / Contents Using Call Information for a particular call 31 Displaying Call Information before or after answering 32 Displaying Call Information for a call on hold 32 Making Call Display information appear automatically at a telephone 32 Changing which information is shown first about a call 33 Picking up a call ringing at another telephone 33 Answering any ringing telephone using Directed Pickup 34 Answering a ringing telephone using Group Pickup 34 Changing a telephone’s pickup group 35 Trunk Answer 35 Answering a call using Trunk Answer 36 Answer buttons 36 Creating a Conference Call 37 Disconnecting one party 38 Independently holding two calls 38 Putting a conference on hold 38 Splitting a conference 39 Removing yourself from a conference 39 Listening to a call as a group 40 Canceling Group Listening 40 Using Handsfree/Mute 40 Answering calls without lifting the receiver 41 Making calls without lifting the receiver 41 Muting Handsfree 41 Changing a regular call to handsfree 41 Changing a handsfree to a regular call 42 Using Handsfree 42 Changing Handsfree for a telephone 42 Handsfree Answerback 43 Turning Privacy on or off for a call 44 Creating a conference by releasing privacy 44 Making a call private 45 Checking the length of a call using Call Duration Timer 45 Disconnecting by accident 45 Time 45 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02 Contents / iii Contents / iii Choosing a line using a line button 48 Line pools 48 Using a line pool to make a call 49 Programming a memory button with a line pool feature code 49 Changing how you dial your calls 49 Using Standard dial 50 Using Automatic dial 50 Using Pre-dial 50 When the internal number you have called is busy 51 Priority Call 51 Making a priority call 51 Giving a telephone the ability to make priority calls 51 Using Ring Again 52 Turning on Ring Again 52 Canceling Ring Again 52 Time savers for making calls 55 Storing a number on a memory button for Autodial 55 Adding an autodial button 55 Choosing a line for Autodial 55 Using intercom as the line for Autodial 56 Using Last Number Redial 57 Preventing a telephone from using Last Number Redial 57 Using Speed Dial 58 Making a speed dial call 59 Changing and adding System Speed Dials 59 Adding or changing User Speed Dial 59 Using Saved Number Redial 60 Saving a number 61 Dialing a saved number 61 Preventing a telephone from using Saved Number Redial 61 Handling many calls at once 63 Using Hold 63 Retrieving a held call 63 Holding automatically 63 Listening on hold 63 P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide iv / Contents iv / Contents Using Call Queuing 64 Transferring calls 65 Using the transfer feature 65 Transferring a call 65 Transferring external calls 65 Canceling a transfer 66 Using Camp-on 67 Parking a call 69 Retrieving a parked call 69 Using Call Park 69 Using Callback 70 Forwarding your calls 71 Forwarding your calls to another Norstar telephone 71 Canceling Call Forward 71 Using Call Forward at your telephone 71 Overriding Call Forward 72 Changing the automatic Call Forward settings for a telephone 72 Changing Forward no answer 72 Changing the delay before a call is forwarded 72 Forward on busy 72 DND on Busy 73 Call Forward and Voice Mail 73 Line Redirection 74 Turning on Line Redirection 74 Canceling Line Redirection 75 Allowing a telephone to redirect calls 75 Turning the redirect ring for a telephone on or off 76 How Line Redirection is different from Call Forward 78 Using Line Redirection 78 Communicating in the office 79 Paging 79 Making a page announcement 79 Activating and deactivating the ability to page 80 Creating page zones 80 Using Page with external paging equipment 82 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02 Contents / v Contents / v Sending a message 82 Canceling a message you have sent 82 Viewing your messages 83 Replying to a message 83 Removing items from your message list 83 Viewing messages you have sent 84 Using Voice Call 85 Making a Voice Call 85 Muting Voice Call tones 85 Answering a Voice Call without touching your telephone 85 Preventing Voice Calls to your telephone using Voice Call Deny 86 Canceling Voice Call Deny 86 Tracking your incoming calls 87 Using Call Log 87 Call Log options 88 Logging a call manually 88 Deleting old log items 88 Viewing your Call Log 89 Viewing a Call Log item 89 Erasing log items 89 Making a call using Call Log 90 Creating a password to your Call Log 90 Changing your Call Log password 91 Deleting an assigned password 91 Programming a telephone to log calls automatically 91 Using Voice mail 93 Customizing your telephone 95 Finding out what a but...
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