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FlashIt also guides you in locating microcode files and gives you an indication of which microcode files can be used to upgrade the selected device. FlashIt comes in separate versions for DOS, Windows 95/98/ME and Windows NT/2000/2003/XP. Note: For more information, please see the User Guide available on the select SUPPORT, [Product], Software 5.8.2 TDkit – Tool for Testing and Downloading Firmware TDkit is a program that can be used to inspect and change some of the tape drives parameters and to execute some simple tape operations. It also gives the operator the possibility to perform a few tests that can be useful to check the reliability of the SCSI connection, the tape drive and the media. Finally it can be used to upgrade the drive fw and perform a data dump for deep analyses. TDkit can be downloaded from – select SUPPORT, [Product], Software Tandberg LTO HH Installation and User Manual 6 Troubleshooting In case of problems with operation of your Tandberg LTO HH tape drive and before contacting the Customer Services Group, please be sure to check the following: 6.1 Hardware Checking 1. Check that the system recognizes the tape drive during the boot process. 2. Check that the SCSI host adapter recognizes the tape drive during its initialization. 3. Check the tape drive Front Panel LED status. 4. Check that the SCSI-ID of the drive is not conflicting on the SCSI-bus. 5. Check that the power cable is inserted correctly. 6. Check that the SCSI cable connections including termination are made correctly. 6.2 Software Checking 1. Check that the operating system does not report a problem during the boot. 2. Check that the driver for the SCSI host adapter is present and loaded properly. 3. Check that the correct Tape Device Driver has been installed properly -if applicable. 4. Check that the Backup software does not report any error messages when loading. 5. If any problem occurs, reinstall the Backup Application Software and check that the LTO-2 HH is recognized. 6.3 Verifying Recent Changes If the Tandberg LTO HH has been installed previously and operating correctly but is now incurring a problem, verify any recent changes to the system to ensure that these changes are not causing the problem. Try the following: 1. If the system configuration has changed: Remove the change to see if it affected the tape drive. 2. If an operating system corrective patch has been installed: Remove it to see if it affected the tape drive. 3. If a SCSI device has been added: Check for SCSI-ID conflicts. 4. If a SCSI device has been added: Check if the SCSI termination has been properly set. 6.4 Standalone Diagnostics The main objective for the Standalone Diagnostics test is to test the complete drive as comprehensive and fast as possible without any drive configuration or host support. The tool can also be used to verify tapes. Tandberg LTO HH Installation and User Manual Tandberg Data Troubleshooting 6.4.1 Starting the Test A Standalone Diagnostic test requires a tape that is not write-protected. The media type can be any media type that supports a tape format that can be written by the drive. CAUTION: Since the test involves write operations, the existing tape contents will be destroyed! 1. Make sure that no cartridge is loaded. No cartridge should be loaded at this stage. If a cartridge is loaded it can be ejected by clicking the Eject Button. 2. Enter Service Mode by keeping the Eject Button pressed for at least 6 seconds. The Ready LED (on the left) starts flashing fast (indicating the drive is in Service Mode and that Service entry number 1 is active). 3. Insert the tape cartridge into the drive within 15 seconds. The drive loads the cartridge and the Ready LED starts flashing indicating that Standalone Diagnostics has started. The eject button has now returned to normal mode. During the Standalone Diagnostics test, it is possible to abort the test and eject the cartridge by clicking the eject button. The drive indicates the detection of the abort request by flashing both the Ready and Activity LEDs. Depending on at which stage the test is aborted, it may take a while before the drive starts the eject operation. When the cartridge has been ejected, all LEDs are turned off (the Cleaning LED may however be on). The Ready LED will continue flashing during the complete test. The Activity LED will be flashing when the test performs tape motion. If no cartridge has been inserted after 15 seconds, the LEDs revert back to their initial state and the Eject Button must be pressed for 6 seconds again to get back to Service Mode. 6.4.2 Test Sequence The Tandberg LTO HH Standalone Diagnostics test will perform the following operations: Collect Information. Reads and stores drive and medium information: • Firmware and Drive ID • Tape type and format • Cartridge serial number • Error History Log and Log page 0x33 from EEPROM • Run-time counters from EEPROM Mainboard Test. Tests the mainboard hardw...
Questo manuale è adatto anche per i modelli :Ricevitori - LTO-1 HH (1.03 mb)
Ricevitori - LTO-2 HH (1.03 mb)