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If you cannot recover your computer system, because you deleted the original recovery partition on the built-in storage device before creating your recovery discs, a new recovery disc set can be purchased through Sony support service. Visit the VAIO-Link web site for the contact details in your country/area. . You have used software to modify the recovery partition. . You have installed an operating system different from the preinstalled operating system on your computer. . You have formatted your hard disk without using VAIO Recovery Center. . Make sure your computer is securely plugged into a power source and turned on and the power indicator light is lit. . Make sure the battery pack* is installed properly and charged. . Disconnect all connected USB devices (if any), and then restart your computer. . Remove any extra memory modules you may have installed since purchase, and then restart your computer. . If your computer is plugged into a power strip or an uninterruptible power supply (UPS), make sure the power strip or UPS is plugged into a power source and turned on. . If you are using an external display, make sure it is plugged into a power source and turned on. Make sure the brightness and contrast controls are adjusted correctly. See the manual that came with your display for more information. . Unplug the power cord or the AC adapter, and remove the battery pack*. Wait three to five minutes. Reinstall the battery pack, plug the power cord or the AC adapter, and then press the power button or slide the power switch to turn on your computer. . Condensation may cause your computer to malfunction. If this occurs, do not use the computer for at least one hour. . Check that you are using the supplied Sony power cord or AC adapter. For your safety, use only the genuine Sony rechargeable battery pack* and power cord or AC adapter, which are supplied by Sony for your VAIO computer. * Applicable to notebook computers only. . Press the Alt+F4 keys several times to close the application window. An application error may have occurred. . Press the Ctrl+Alt+Delete keys and click the arrow next to the Shut down button and Restart. . Press and hold the power button or slide and hold the power switch for more than four seconds to shut down your computer. Unplug the power cord or the AC adapter, and leave the computer for about five minutes. Then, plug the power cord or the AC adapter, and turn on the computer again. . If your computer stops responding while a software application is running, press the Alt+F4 keys to close the application window. . If the Alt+F4 keys do not work, click Start and the Shut down button to turn off your computer. . If your computer does not turn off, press the Ctrl+Alt+Delete keys and click the Shut down button. If the Windows Security window appears, click Shut Down. . If your computer still does not turn off, press and hold the power button or slide and hold the power switch until the computer turns off. . Unplug the power c...
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