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to verify that the computer • Check the print queue or print spooler to see if the and printer are connected printer has been paused. and are communicating correctly. • Check the software application to ensure that you are using the proper printer driver and communication port. If the page is interrupted during printing, go to “Solving General Printing Problems” on page 7.3. If completing the checklist • See “Solving General Printing Problems” on page 7.3. does not resolve the printer • See “Understanding Display Messages” on page 7.26. problem, check the following troubleshooting sections. • See “Common Windows Problems” on page 7.30. • See “Common Macintosh Problems” on page 7.31. • See “Common Linux Problems” on page 7.31. 7.2 SOLVING PROBLEMS Solving General Printing Problems For problems with the operation of your printer, refer to the table for suggested solutions. Problem Possible Cause Solution The printer does not print. The printer is not receiving power. Check the power cord connections. Check the power switch and the power source. The printer is not selected as the default printer. Select Samsung CLP-510 Series as your default printer. Check the printer for the following: • The printer cover is not closed. • Paper is jammed. • No paper is loaded. • The toner cartridge is not installed. See to the appropriate issue. The printer may be in manual feed mode and out of paper. Check the display message, add paper to the Multi-purpose Tray, and press the On Line/Continue button on the printer’s control panel. The connection cable between the computer and the printer is not connected properly. Disconnect the printer cable and reconnect it. The connection cable between the computer and the printer is defective. If possible, attach the cable to another computer that is working properly and try to print a document. You can also try using a different printer cable. The printer may be configured incorrectly. Check the printer properties to ensure that all of the print settings are correct. The printer driver may be incorrectly installed. Reinstall the printer driver; refer to the Setup Guide supplied with your printer. Try printing a demo page. The printer is malfunctioning. Check the display message on the control panel to determine if the printer is indicating a system error. Printer selects print materials from the wrong paper source. The paper source selection in the printer properties may be incorrect. For many software applications, the paper source selection is found under the Paper tab within the printer properties. Select the correct paper source. See page 4.7. SOLVING PROBLEMS 7.3 Problem Possible Cause Solution Paper does not feed into the printer. Paper has been loaded incorrectly. Remove paper from the tray and reload it correctly. Check that the paper size adjusters are set correctly. There is too much paper in the paper tray. Remove excess paper from the tray. The paper is too thick. Use only paper that meets the specifications required by the printer. Print job is extremely slow. The job may be very complex. Reduce the complexity of the page(s) or try adjusting the print quality settings. Adjust the print quality settings, such as reducing the resolution. If you have set the resolution to 1200 dpi [Best], change it to 600 dpi [Normal]. Change the port setting to the USB or network port to improve print speed. Your printer prints A4-sized paper at 24 ppm and letter-sized paper at 25 ppm in black & white mode. In color mode, A4/ letter-sized paper prints at 6 ppm. If using Windows 9x/ Me, the Spooling Setting may be set incorrectly. From the Start menu, choose Settings and Printers. Right-click the Samsung CLP510 Series printer icon, choose Properties, click the Details tab, and then choose the Spool Settings button. Select the desired spool setting. Half the page is blank. The page orientation setting may be incorrect. Change the page orientation in your application. See page 4.6. The paper size and the paper size settings do not match. Ensure that the paper size in the printer driver settings matches the paper in the tray. Or, ensure that the paper size in the printer driver settings matches the paper selection in the software application settings you use. 7.4 SOLVING PROBLEMS Problem Possible Cause Solution The paper keeps jamming. There is too much paper in the paper tray. Remove excess paper from the tray. If printing on special materials, use the Multi-purpose Tray. Check that the paper size adjusters are set correctly. An incorrect type of paper is being used. Use only paper that meets the specifications required by the printer. If printing on special materials, use the Multi-purpose Tray. There may be debris inside the printer. Open the top cover and remove the debris. The printer prints, but the text is wrong, garbled, or incomplete. The printer cable is loose or defective. Disconnect the printer cable and reconnect. Try a print job that you have already printed successfully. If possib...
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