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Important Support Changes in MPE/iX 6.5
by Gary Robillard
CS-R&D
Product Overview
HP Predictive Support provides proactive hardware support and helps increase the uptime
of your systems by monitoring system memory and disk/tape drives.
When the HP Predictive Support software detects a potential problem, it sends a message
to the HP Response Center. The Response Center portion of the system screens the data
and forwards problems requiring further analysis to a Response Center Engineer. If action
is needed at your site, the Response Center Engineer and the account Customer Engineer
will work with you until the problem is resolved.
This proactive hardware support is provided as part of the HP Hardware and Software
Support Agreement.
Predictive Support Changes for MPE/iX Release 6.5
The Predictive Support Monitor (PSMON.PRED.SYS) startup model has been changed. On
previous versions of MPE, PSMON was automatically started by the Diagnostic system
monitor (DIAGMON.DIAG.SYS), which was part of the sysdiag diagnostic system. The
Support Tools Manager (STM) has replaced the sysdiag diagnostic system on MPE/iX 6.5.
A new job named JPSMON.PRED.SYS was created to start PSMON.
Predictive Support relies on a sysdiag diagnostic library, and because of this, there is
currently no way to have PSMON started by the STM diagnostics. PSMON is now
launched by streaming the job JPSMON.PRED.SYS. If you want Predictive Support to
monitor your system, JPSMON.PRED.SYS must always be running.
WARNING
If JPSMON.PRED.SYS is not running, Predictive Support will not
perform its daily scheduled run to monitor your system.
To determine if JPSMON is running, you can use the MPE/iX SHOWJOB command, as follows:
:SHOWJOB JOB=PSMON,MANAGER.SYS
You should see one active job.
The installation job for Predictive Support will attempt to place a “STREAM
JPSMON.PRED.SYS” command in the system startup file (SYSSTART.PUB.SYS), after the
STREAMS command. If this fails, then you should manually add a line to
SYSSTART.PUB.SYS to stream the JPSMON.PRED.SYS job.
NOTE
The sysstart must have a creator of MANAGER.SYS in order to be
automatically executed during system startup. Additionally, the first line of
sysstart should be the STARTUP directive.
You should insure that there is a “SPOOLER LP;OPEN” and a “STREAMS 10” command before
the “STREAM JPSMON.PRED.SYS” command in the sysstart file. Also recognize that for your
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Software - MPE/iX 6.5 Operating System (38.33 kb)