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Audience •Tivoli Netcool/Proviso DataMart •TCP/IP networks •Telecommunications network management •Administration of the operating system Organization •Chapter 1, Introduction Provides a general introduction to the Tivoli Netcool/Proviso product suite. •Chapter 2, Devices and Services Provides an overview of the device technology supported by the technology pack. •Chapter 3, Supported Reports and KPIs Provides information about the reporter sets and key performance indicators (KPIs) that the Cisco IP Telephony Technology Pack provides for each device operating in the Cisco IP Telephony environment. •Chapter 4, Configuring the technology pack Describes how to configure the Cisco IP Telephony Technology Pack. •Appendix A, UBA parameters (Tivoli Netcool/Proviso v4.4.3 and later) Provides UNIX® reference pages for each of the pack-specific UBA parameters supplied with the XSD file for the Cisco IP Telephony Technology Pack. •Appendix B, Template file (Tivoli Netcool/Proviso pre-v4.4.3 only) Explains the edits that must be made to the pack-specific UBA parameters delivered in the pack template file. The Tivoli Netcool/Proviso product suite •Tivoli Netcool/Proviso DataMart is a set of management, configuration and troubleshooting GUIs that the Tivoli Netcool/Proviso system administrator uses to define policies and configuration, as well as to verify and troubleshoot operations. •Tivoli Netcool/Proviso DataLoad provides flexible, distributed data collection and data import of SNMP and non-SNMP data to a centralized database. •Tivoli Netcool/Proviso DataChannel aggregates the data collected through Tivoli Netcool/Proviso DataLoad for use by the Tivoli Netcool/Proviso DataView reporting functions. It also processes on-line calculations and detects real-time threshold violations. •Tivoli Netcool/Proviso DataView is a reliable application server for on-demand, web-based network reports. •Tivoli Netcool/Proviso Technology Packs extend the Tivoli Netcool/Proviso system with service-ready reports for network operations, business development, and customer viewing. Figure 1: Tivoli Netcool/Proviso modules DataLoadcollects network data. DataChannelcomputesaggregationsand stores datain DataMart. DataMartprovides datamanagement DataViewproduces andmanages reports. and applications. Tivoli Netcool/Proviso documentation •Release notes •Configuration recommendations •User guides •References •Technical notes •Online help Chapter 2: Devices and Services Overview Note: This technology pack supports the Cisco CallManager (CCM) environment and its new implementation, the Cisco Unified Communications Manager (CUCM) environment. Where this guide refers to CCM, the text also applies to CUCM, unless an explicit distinction is made. Summary of Device Technology •Cisco CallManager version 4 •Cisco Unified Communications Manager version 5 •Cisco Unified Communications Manager version 6 •Cisco Unified Communications Manager version 7 Categories of Service Reporting •Voice Quality Management — Latency, jitter, packet loss, network bandwidth, Class-Based QoS, and element availability. •Call Signaling Management — Call setup and termination metrics, based on data from Call Detail Records (CDRs). •Converged Network Infrastructure Management — Network and system devices in charge of the Service and Voice Data Packets Delivery. Services and Devices Monitored •Voice Quality — Jitter, latency, packet drops, mean opinion score, per cluster, per location, per business department, and even for each extension number. •CallManager System & Application — Server availability, performance, CPU load, memory, service availability, disk usage, and registered devices. •PSTN Gateway Devices — Catalyst6500, Cisco AS5x00 series, Cisco 2600 & 3600 series, E1 & T1 Serial Links, DS0 Channel availability and utilization, DSP availability and utilization, capacity planning, bandwidth, errors. Also, total number of calls per gateway, total duration per gateway. •Gatekeeper Devices — Number of successful / unsuccessful requests (routing, location, admission), registered endpoints, errors. •Telephony Usage — Total number of calls, total duration of calls, total number of packets, per location, per business department, per extension number, top10 clusters (or sites, offices, extensions, departments). Number of outbound and inbound calls. Total accumulated hours of traffic per hour, day, week, month. •Call Completion — Percentage of outgoing and incoming successful/unsuccessful calls, what are the main errors (phones, LAN, WAN, PSTN network, congestions, no resource available). •Call Distribution — On-net vs. off-net ratio (number of IP routed calls vs. calls routed toward PSTN), number of internal (private extension to private extension) calls, local calls, long distance calls, international calls. Capability to provide statistics on number of calls to mobile networks (supported in some countries only). •Site to Site Path Analysis — End-to-end measurement between customer ...