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This information is often required when contacting Cisco support or to ensure that all appliances in a cluster are running the same software version. To obtain version information from the ACE XML appliance: Step 1 Log into the appliance shell as the root user. Step 2 In the Main Menu, choose the Advanced Options menu item. The Advanced Options menu appears. Step 3 Choose the Version Information menu item. The release identifier string appears as a banner at the top of the screen. In the center