Trademarks • LG and the LG logo are registered trademarks of LG Electronics. • All other trademarks and copyrights are the property of their respective owners. Accessories These accessories are available for use with your phone. (Items described below may be optional.) Travel adaptor Battery Quick Start Guide Data cable NOTE: • Always use genuine LG accessories. Failure to do this may invalidate your warranty. • Accessories may vary in different regions. Troubleshooting This chapter lists some problems you might encounter when using your phone. Some problems require you to call your service provider, but most are easy to fix yourself. Message Possible causes Possible corrective measures SIM error There is no SIM card in the phone or it is inserted incorrectly. Make sure that the SIM card is correctly inserted. No network connection/ Dropped network Signal is weak or you are outside the carrier network. Move toward a window or into an open area. Check the network operator coverage map. Operator applied new services. Check whether the SIM card is more than 6~12 months old. If so, change your SIM at your network provider's nearest branch. Contact your service provider. Codes do not match To change a security code, you will need to confirm the new code by re-entering it. If you forget the code, contact your service provider. The two codes you have entered do not match. No applications can be set Not supported by service provider or registration required. Contact your service provider. Message Possible causes Possible corrective measures Calls not available Dialling error New network not authorized. New SIM card inserted. Check for new restrictions. Pre-paid charge limit reached. Contact service provider or reset limit with PIN2. Phone cannot be switched on On/Off key pressed too briefly. Press the On/Off key for at least two seconds. Battery is not charged. Charge battery. Check the charging indicator on the display. Charging error Battery is not charged. Charge battery. Outside temperature is too hot or cold. Make sure phone is charging at a normal temperature. Contact problem Check the charger and connection to the phone. No voltage Plug the charger into a different socket. Charger defective Replace the charger. Wrong charger Use only original LG accessories. Number not allowed The Fixed dialling number function is on. Check the Settings menu and turn the function off. Message Possible causes Possible corrective measures Impossible to receive / send SMS & photos Memory full Delete some messages from your phone. Files do not open Unsupported file format Check the supported file. The screen does not turn on when I receive a call. Proximity sensor problem If you use a protection tape or case, make sure it has not covered the area around the proximity sensor. Make sure that the area around the proximity sensor is clean. No sound Vibration mode Check the settings status in the sound menu to make sure you are not in vibration or s...

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