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Try pressing the POWER button on the TV to make sure the problem is not the remote. If the TV turns on, refer to “The remote control does not work” below. Issues Solutions and Explanations The TV turns off automatically. . . Ensure the Sleep Timer is set to Off in the Time menu. . . If your PC is connected to the TV, check your PC power settings. . . Make sure the AC power cord is plugged in securely to the wall outlet and the TV. . . When watching TV from an aerial or cable connection, the TV will turn off after 10 ~ 15 minutes if there is no signal. Issues Solutions and Explanations There is no picture/ video. . . Check cable connections (remove and reconnect all cables connected to the TV and external devices). . . Set your external device’s (Cable/Set top Box, DVD, Blu-ray etc) video outputs to match the connections to the TV input. For example, if an external device’s output is HDMI, it should be connected to an HDMI input on the TV. . . Make sure your connected devices are powered on. . . Be sure to select the TV’s correct source by pressing the SOURCE button on the remote control. . . Reboot the connected device by reconnecting the device’s power cable. Issues Solutions and Explanations RF(Cable/Aerial) Connection The TV is not receiving all channels. . . Make sure the Aerial cable is connected securely. . . Please try Setup (Initial setup) to add available channels to the channel list. Go to MENU - System - Setup (Initial setup) and wait for all available channels to be stored. . . Verify the Aerial is positioned correctly. The picture is distorted: macro block error small block, dots, pixelization . . Compression of video contents may cause picture distortion, especially on fast moving pictures such as sports and action movies. . . A low signal can cause picture distortion. This is not a TV issue. Issues Solutions and Explanations Network Connection for PDP 490 series Software Upgrade over the network fails. . . Try Network Settings in Network menu. . . If you have latest SW version, SW upgrade will not proceed. Others The picture will not display in full screen. . . HD channels will have black bars on either side of the screen when displaying up scaled SD (4:3) contents. . . Black bars on the top and bottom will appear during movies that have aspect ratios different from your TV. . . Adjust the picture size options on your external device or TV to full screen. Issues Solutions and Explanations Plasma TV is making humming noise. for PDP TV . . Plasma TVs typically make a soft humming sound. This is normal. It’s caused by the electrical charges that are used to create the images on the screen. . . If the humming sound is loud, you may have set the brightness on the TV too high. Try setting the brightness lower. . . You can also have loud humming if the back of your Plasma TV is too close to a wall or other hard surface. Also try rerouting your connection cables. . . Improper installation of wall mount can create excessive noise. Image Ret...
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