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Contents
1 Introduction...............................................................................................5
Performance best practices.........................................................................................................5
HP StoreOnce and HP ProLiant...................................................................................................5
Using the ProLiant Guide with HP StoreOnce 4430 models.......................................................6
Using the ProLiant Guide with HP StoreOnce 4420 models ......................................................7
Using the ProLiant Guide with HP StoreOnce 4220/4210 models...............................................8
Using the ProLiant Guide with HP StoreOnce 2620 Gen 3 models..............................................9
POST messages and troubleshooting...........................................................................................9
Tasks that are unique to the HP StoreOnce...................................................................................9
Software upgrades.................................................................................................................10
2 Identifying problems.................................................................................11
Example alerts.......................................................................................................................11
Using the StoreOnce GUI........................................................................................................11
Using the StoreOnce CLI..........................................................................................................12
3 Replacing the system motherboard .............................................................14
Motherboard part numbers......................................................................................................14
Before replacing the motherboard— a note about licenses...........................................................14
iLO2 licenses.....................................................................................................................14
SAAP licence (HP StoreOnce 4430/4420)...........................................................................14
J27 settings (HP StoreOnce 4220/4210 and HP StoreOnce 2620 only).........................................15
After replacing the motherboard (all products)............................................................................15
4 Flash Backed Write Cache (FBWC) module failures.......................................18
Part numbers..........................................................................................................................18
Identifying the battery/flash capacitor module failure..................................................................18
Replacing the battery/flash capacitor module............................................................................18
Flash capacitor module location...........................................................................................18
Procedure....................................................................................................................19
5 The HP SmartArray P410i and P411 RAID controllers and HP SAS expander
card (HP StoreOnce 4430/4420 Backup system)............................................20
Overview..............................................................................................................................20
HP StoreOnce 4430 Backup system.....................................................................................20
HP StoreOnce 4420 Backup system.....................................................................................21
Part numbers..........................................................................................................................21
Identifying a RAID controller failure...........................................................................................21
Before replacing a RAID controller — a note about licenses.........................................................22
P410i controller failure ............................................................................................................22
P411 controller failure .............................................................................................................22
HP SAS expander card ...........................................................................................................23
6 The HP SmartArray P212 RAID controller (HP StoreOnce 4220/4210 and
2620)........................................................................................................25
Overview..............................................................................................................................25
Part numbers.....................................................................................................................25
Identifying a RAID controller failure...........................................................................................25
Before replacing a RAID controller — a note about licenses.........................................................26
Replacing the HP Smart Array P212 controller.............................................................................26
7 The QR ISO image...................................................................................28
Download Quick Restore ISO Image ........................................................................................28
Create a bootable QR USB Stick..............................................................................................28
Contents
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