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• Mobile phones used close to the TV (cca up to 1m) may cause noise in the picture on analogue channels. Colour is wrong or missing. • If you’re using a component connection, make sure the component cables are connected to the correct jacks. Incorrect or loose connections may cause colour problems or a blank screen. There is poor colour or brightness. • Adjust the Picture options in the TV menu (go to Picture mode / Colour / Brightness / Sharpness) • Adjust the Energy Saving option in the TV menu (go to Menu > System > Eco Solution > Energy Saving) • Try resetting the picture to view the default picture settings (go to Menu > Picture > Reset Picture) There is a dotted line on the edge of the screen. • If the Picture Size is set to Screen Fit, change it to 16:9. • Change cable / satellite box resolution. The picture is black and white. • If you are using an AV composite input, connect the video cable (yellow) to the Green jack of component on the TV. When changing channels, the picture freezes or is distorted or delayed. • If the TV is connected to a cable box, try to reset the box. (Disconnect and then reconnect the AC cord and wait until the cable box reboots. It may take up to 20 minutes.) • Set the output resolution of the cable box to 1080i or 720p. Sound Quality (Troubleshooting) First, perform the Sound Test to determine if your TV audio is operating properly. (Go to Menu > Support > Self Diagnosis > Sound Test) If the audio is OK, the sound problem may caused by the source or signal. There is no sound or the sound is too low at maximum volume. • Check the volume setting of the device (Cable/Sat Box, DVD, Blu-ray etc.) connected to your TV. The picture is good but there is no sound. • Set the Speaker Select option to TV Speaker in the Sound menu. • If you are using an external device, make sure the audio cables are connected to the correct audio input jacks on the TV. • If you are using an external device, check the device’s audio output option (ex. you may need to change your cable box’s audio option to HDMI if you have the box connected to your TV using an HDMI cable. • If you are using a DVI to HDMI cable, a separate audio cable is required. • If your TV has a headphone jack, make sure there is nothing plugged into it. • Reboot the connected device by disconnecting, and then reconnecting device’s power cable. The speakers are making an inappropriate noise. • Check the cable connections. Make sure a video cable is not connected to an audio input. • For aerial or cable connections, check the signal strength. Low signal level may cause sound distortion. • Perform a Sound Test. (Support > Self Diagnosis > Sound Test) No Picture, No Video (Troubleshooting) The TV won’t turn on. • Make sure the AC power cord is securely plugged in to the wall outlet and the TV. • Make sure the wall outlet is working. • Try pressing the P button on the TV to make sure the problem is not the remote. If the TV turns on, refer to “The remote control does not work”...
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