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9 Troubleshooting
Table 5 (page 23) lists common HP OpenStorage (OST) plug-in setup and installation issues and
solutions.
Table 5 Common OST plug-in issues and solutions
Sr.
No.
Symptom
Possible Cause
Solutions
1.
Job failing with error code 83/84
Storage server is not reachable. HP Connectivity between the media
OST logs show an -1106 error from
server and the HP StoreOnce Backup
the server.
System should be checked.
2.
Job failing with error code 83/84
Storage server is overloaded, or the Policies should be set up in such a
server is unable to service any more way that maximum sessions are not
sessions. HP OST logs show an
reached at HP StoreOnce Backup
-1109 error from the server.
System.
Please go to http://
h20565.www2.hp.com/portal/site/
hpsc/public/psi/manualsResults/?
lang=en&cc=us&
sp4ts.oid=5196525http://
h20565.www2.hp.com/portal/site/
hpsc/public/psi/manualsResults/?
lang=en&cc=us&
sp4ts.oid=5196525, locate the
Catalyst user guide, and determine
maximum sessions.
3.
Catalyst Stores are not listed while
Client permission is enabled for the Correct credentials, matching the HP
creating the disk pool.
HP StoreOnce Backup System
StoreOnce Backup System, should
service set.
be given at the NBU console. Only
Stores which have permissions to
given credentials are granted access.
4.
Receive the error, Authorization IP/host name used for registering is The storage server IP/host name
error, verify User name
not correct.
provided while registering with NBU
and Password, while registering
is incorrect.
storage server with NBU.
Fusion Manager IP/host name should
be used if using a single node
device. If you are using a single node
device, the service set IP/FQDN and
Fusion Manager (HP StoreOnce
Backup System management console)
IP/FQDN are the same.
Service set IP/ FQDN should be used
if you are using a multinode device.
If you are using a multinode device,
the service set IP/FQDN is different
from Fusion Manager IP/FQDN.
Fusion Manager IP/FQDN cannot be
used for registering with NBU.
6.
Backup failing with error code 23.
This occurs when a large number of The timeout value should be
jobs are running on the target
increased in NBU master server host
system and results in a client
properties.
timeout.
7.
Import jobs failing with error code
Data classification is different for
The SLP data classification at the
191.
source and target SLP.
source and target should be kept the
same.
23
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